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I paid £32.99 and expected the the item of clothing to last many years as previous items have. The item is not fit for purpose. I purchased it just over a month ago.
Alternatively, you can use their knowledge base if you prefer self-service support. Their chat box is impossible and I can not get them to understand that I have a missing item. Zara Home has a consumer rating of 4.22 stars from 18 reviews indicating that most customers are generally satisfied with their purchases. Zara Home ranks 77th among Home Decor sites.
Terrible products
Specially, in my mature age, I could not even see properly. They told me how agrresive and rude was this worker. I had asked this sales representative for the price of these sleepers but she refused to tell me that.
The delivery took around 10 days. However, the desk arrived with one stand screwed in the entirely wrong way round - so assembly was impossible. Took over 30 days to receive a refund here.
Avoid buying at Zara Home UK at all costs
Called again after a week of not receiving anything. Now it was up to the delivery person according to Zara. Something that I, as a customer, have little recourse to. They would investigate and if the product could not be found they would refund me . I would receive another email about this. Both items still had a price tag, with one of the products having a price that was lower than I paid myself.
I had three items to be delivered in two parcels both parcels came but only received two items. How to turn your bathroom into a bathroom like in a five-star hotel? Just thanks to this awesome shop. Zara Home has a wide range of different accessories, but mainly I love them for bathroom accessories. I should also note that all products are of very high quality and you wil be used them for very long. Also i love them for fast and safe delivery, no problems with transportation, cause packing is good.
What kind of support does Zara offer?
They said it’s in the terms and conditions that you can return or exchange without receipt. This is £165 worth of ill fitting clothes. I vouch never to set foot in a zara store again. I have bought some beautitful, on trend pieces from Zara home.
The Zara Staff at the Westfield... Even it was the time when I started to love more Zara Home more than their clothes department. I can really spend the greatest part of my salary on goods from this... We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Customer service
They told me the address was wrong. Which is weird because i already received 2 items from the same order. They told me that they would send the product again. Absolutely terrible return policy. Do not buy anything from this company if you live in Canada. You have to pay for return shipping...no drop off anywhere.
This is so ridiculous, careless and unprofessional. 440 Zara.com reviews first appeared on Complaints Board on Aug 6, 2009. The latest review Missing Order was posted on Dec 13, 2022. The latest complaint Not delivered was resolved on Oct 19, 2022. Zara.com has an average consumer rating of 1 stars from 440 reviews.
Terrible experience in trying to return a table. Without exaggeration, made 7 calls to get the return picked one. Kept being ordered, nothing happened. Still in the process of getting this returned.
People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active. Like many here, not had a great experience with Zara Home. Had ordered 3 products and they would be delivered to a pick-up location.
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