Table of Content
They told me they only offer refunds if the item is returned & it takes days for the refund to arrive. However, what I purchased was a Christmas present for my little boy I spent £170 on 2 toys. You would expect them to be high quality. Once I had put them together they were both faulty. 3 days before Christmas, I expected them to offer a replacement and I would send the others back.
Useless company and a waste of time and money trying to chase updates. Their webchat is a disgrace and their WhatsApp is not functioning, only automated messages. I will not be shopping at Zara again. It’s been more than a week that Zara is claiming that they have delivered my package yet I still haven’t received it.
ZARA Terms & Conditions
However, sometimes the quality doesn't reflect the price. I had to return a rug I bought as it was fraying within a few days, even though it was a pricey rug. Easy to purchase online or in store. Easy delivery and returns options.
I already indicated that I could otherwise also pick up the product myself in one of their stores, but that was not allowed. It used to be a very satisfying experience in the past but lately designs, prices and service has been the opposite. Bought the white wastepaper basket with lid. The corners were rusted and the paint chipped off. High price for a low quality item.
I usually don't write negative …
Saying so they are in possibility of my pants and my money. I am extremely aggravated and annoyed. I will never shop or recommend Zara to anyone. On August 21, 2018, I visited the Eaton Centre Zara store located in downtown of Toronto.
Called again after a week of not receiving anything. Now it was up to the delivery person according to Zara. Something that I, as a customer, have little recourse to. They would investigate and if the product could not be found they would refund me . I would receive another email about this. Both items still had a price tag, with one of the products having a price that was lower than I paid myself.
Long wait at tills
I contacted customer services Sunday and yesterday who... Use this comments board to leave complaints and reviews about Zara.com. Discuss the issues you have had with Zara.com and work with their customer service team to find a resolution. Extremely disappointed with the level of customer support and service given from an online purchase. The delivery was extremely quick.
This is so ridiculous, careless and unprofessional. 440 Zara.com reviews first appeared on Complaints Board on Aug 6, 2009. The latest review Missing Order was posted on Dec 13, 2022. The latest complaint Not delivered was resolved on Oct 19, 2022. Zara.com has an average consumer rating of 1 stars from 440 reviews.
Labeled Verified, they’re about genuine experiences. Buy here all you need to decorate your home. Zara Home On Line Store, offers the latest trends in bedding, bathroom, tableware and living room. Claim your profile to access Trustpilot’s free business tools and connect with customers. The investigation has shown that the product can no longer be shipped. Zara sent me a short message in which they do not respond to my previous questions, but simply state that the product will no longer be delivered.
The customer service line was no help whatsoever. Zara employee, at time of purchase, advised that i was able to receive a full refund within a month of purchase. Never in my wildest dreams would I imagine that after a month's time, I would be forced to keep the item i decided i did not like. No hint of this at time of purchase either. - in this day and age - unbelievable. On Saturday 10 December 2022 I was advised at 5.21 that the above numbered order had been delivered .
The delivery didn't update with UPS for almost 2 weeks, I continuously tried to track with UPS but it just said delay. I called Zara - they gave no assistance on multiple occasions. Then I just had a notice to say one of the two packages had been refunded and returned to sender. When I spoke to UPS, this was half of the shipment and it had been refunded as Zara actually hadn't even sent it out.
Just not worth the headache if you don't like something. Will personally not purchase something from Zara home ever again. ComplaintsBoard.com is a leading complaint resolution website on the Internet.
It goes against our guidelines to offer incentives for reviews. We also ensure all reviews are published without moderation. Received damaged twice and I had to pay for return delivery. I spent 1 month to receive an item that cost me £150 for a piece of MDF and glass. I purchased a dress on the 8th Nov 2022 and found the item faulty as I found a hole at the back. The item was clear faulty as the stitch seam has come away.
No comments:
Post a Comment